Terms and Conditions


Registered England 04161413

The Contractor – the person or business undertaking the works and The Client – the person or business instructing the works (and in so doing, and accepting the quote, agrees to / accepts the following terms and condition.)

  1. ‘Notice of the Right to Cancel’ – the client has a min 14 days to cancel the contract either verbally or in writing from acceptance date, if work is required to be carried out before the 14 days this right will be waivered.
  2. This quotation / estimate is valid for 90 days and takes into account any ‘value’, monetary or otherwise, the arisings may have unless stated otherwise.
  3. All works will be in accordance with the current British Standard 3998 ‘Tree Work recommendations’ where possible unless specified otherwise, dimensions specified are approximate and, where ever possible, will be to the nearest appropriate pruning point.
  4. In the event of a variation to the quotation as a result of:-
    1. Amendments to works required prior to arriving on site, or
    2. Changes in site / ground conditions since the original visit, or
    3. Additional works requested / required whilst on site the quotation will be revised accordingly, either electronically in advance / hand written / agreed in person on the day of work, with amendments signed or agreed verbally by the contractor and the client.
  5. Stump grinding will be to a maximum depth of 300mm below the immediately adjacent ground level and will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified, the contractor does not accept liability to underground services that were not advised by the client prior to commencement of work. If on upon arriving at site we cannot gain access to the stump with the stump grinder, we may have to re-quote for an alternative method of removing the stump.
  6. All arising (inc. twigs / branches / woodchips / logs / trunks / foliage etc.) will be removed from site and become the property of the contractor unless specifically stated otherwise in the quotation
  7. On completion of the works, an invoice will be raised and payment is required within 14 days OR payment is required in full on completion of the quoted works (unsatisfactory completed jobs MUST be immediately notified in writing / by email, to the contractor or within a minimum period of 48 hours) failure to pay within the 14 days will result in debt collection procedures being implemented, please contact Keighley Tree Services for the full policy.
  8. Following written / verbal instructions from the client, the contractor will check with the Local Planning Authority (LPA):
    1. Whether the tree (s) are the subject of a Tree Preservation Order
    2. Whether the trees are located within a Conservation Area,
    3. The contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC) or if any other permissions / consultations are required, i.e. Natural England / Environment Agency.
    4. Please note, if the contractor undertakes the necessary LPA application / notification an appropriate administrative charge of £90 + VAT will be incurred. Similarly a charge may be incurred for obtainment of a FC felling licence.
    5. Planning is carried out under the provison that Keighley Tree Services Ltd will be the contractor that carries out the works, in accordance with the quote provided.
  9. Where works are proposed to third party trees i.e. ‘neighbours trees’ the contractor will require written confirmation from the tree owner (‘the neighbours’) that the works are agreed and where necessary, that access if permitted. If works only apply to overhanging branches that can be pruned from within the client’s property then permission is not required but the neighbour should be advised where practicable (please also see 7 above as this may also apply)
  10. The contractor has 10 million Public Liability Insurance and a copy of the certificate is available on request. The contractor will operate in accordance with good industry practice, their Health and Safety policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)
  11. The site will be left generally clean, tidy and safe, but because of the very nature of the works including the production of wood dust, chainsaw / wood chippings / twigs / leaves and needles etc. and the traversing of site personnel it will not be as it was prior to commencement of works.
  12. If the works spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand
  13. The contractor will undertake the works as scheduled but is aware of / may be constrained by ecological and wildlife legislation including:
    1. Wildlife and Countryside Act
    2. Countryside and Rights of Way Act
    3. Conservation of Habitats and Species Regs. (amendment) this legislation requires the contractor to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar being present.
  14. Data protection is of a particularly high priority for Keighley Tree Services Ltd. The viewing of all website pages of Keighley Tree Services Ltd is possible without any indication of personal data; however, if a data subject wants to use special company services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from yourself.
  15. The processing of your personal data, such as the name, address, e-mail address, or telephone number shall always be inline with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Keighley Tree Services Ltd. By means of this data protection declaration, our company would like to inform you or the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, our website visitors are informed, by means of this data protection declaration, of the rights to which you are entitled.
  16. Keighley Tree Services Ltd has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are free to transfer personal data to us via alternative means, e.g. by telephone.
  17. Should works not be fully completed due to obstacles beyond our control, any deduction in the final cost will be at the discretion of the company.